Desktop Support Desk Best Practices - The Eight Essential KPI’s for World-Class Performance
Introduction When it comes to end-user support, most people automatically think of the Level 1 Help Desk. The Help Desk has been extensively studied and researched, and the Best Practices for Level 1 Support are well documented and well understood. The same, however, cannot be said of Level 2, or Desktop Support. This critical support function has historically received far less attention than the help desk, and for most IT organizations it represents a fertile opportunity for performance enhancement. This is particularly true when it comes to Key Performance Indicators for Desktop Support. In this article, MetricNet, a leading source of online benchmarks and a pioneer in Desktop Support benchmarking, identifies and defines the eight ...

Dell Adamo XPS Thinnest Laptop
Wednesday, January 13, 2010 Dell Adamo XPS Thinnest Laptop Dell has recently launched a worlds thinnest laptop in this year that is the ‘Adamo XPS’ , this was announced in UK. Dell claim that laptop is the thinnest laptop in the world. In the September 2010 this laptop was revealed to be an ultra-slim laptop that have 9.99mm thickness and weighing around 1.44kg.

New XTend External Laptop Battery is a Thoughtful Gift for Business Travelers
The new XTend brand universal external laptop battery extends laptop computer run time by 3-4 hours. It makes for a practical yet unique Christmas Holiday gift for the business traveler.

Ztronics Opens Laptop Repair Service Facility for All Major Computer Laptop Brands
After the overwhelming success of its laptop repair service for Alienware laptops, Ztronics has now opened a new state of the art laptop repair center for all major computer laptop brands - Acer, Alienware, Dell, Gateway, HP, Lenovo, Sony, Toshiba

Computer Hardware Course - The Advantages Of Taking It
Computer hardware courses are an excellent way to learn how to manage the inevitable computer failures that you will encounter as you find yourself depending on your computer more and more everyday. While you do have the option of taking your computer to the service center it can cost you a lot of time and money. Your computer hardware course is invaluable for helping you understand the hardware requirements for your computer that will be enable you to jump to the rescue instead of trudging along to the repair shop.